Return & Exchange Policy

NSG Return & Exchange Policy

At NSG, we want you to shop with complete peace of mind. If your purchase doesn’t meet your expectations, we’re here to make things right for you.

1. Return Eligibility

  • You can request a return or exchange within 7 days of receiving your order.
  • To be eligible for a return, please ensure that the item is:
    • Unused and in its original packaging.
    • Accompanied by the receipt or proof of purchase.
    • Not damaged (unless it was faulty or damaged during transit).

2. Non-Returnable Items

Unfortunately, we are unable to accept returns for:

  • Items damaged due to improper use or negligence.
  • Products labeled as “Final Sale” or “Non-Returnable” when purchased.

3. Reasons for Returns

We accept returns or exchanges for the following reasons:

  • Defective Product: If the item is faulty or doesn’t work as promised.
  • Wrong Item Delivered: If you received a product that wasn’t what you ordered.
  • Transit Damage: If the product was damaged during delivery.

4. Refund or Exchange Process

  • Exchanges:
    • You can exchange eligible items for the same product or another of equal or higher value (you’ll need to pay the difference if applicable).
  • Refunds:
    • Refunds will be processed within 5-7 business days using your original payment method or as store credit, whichever you prefer.

5. How to Initiate a Return

  1. Reach Out to Us:
    • Contact our customer service team within 7 days of receiving your order via:
    • Please provide your order number and explain the reason for your return.
  2. Approval Process:
    • Once your return is approved, we’ll provide a shipping label or details on how to send the product back to us.
  3. Shipping Costs:
    • We’ll cover the return shipping fees for defective or incorrect items.
    • For other reasons, customers are responsible for the return shipping charges.

6. Important Notes

  • Refunds and exchanges will only be processed after the returned product passes inspection.
  • For orders paid via Cash on Delivery (COD), refunds will be issued as store credit or through bank transfer.
  • Our customer support team is dedicated to resolving any issues quickly and effectively.

Why Shop with NSG?

  • Seamless Returns: We make the return process simple and worry-free.
  • Satisfaction Guaranteed: Our aim is to keep you happy with every purchase.
  • Trustworthy Service: Your trust is our priority, and we work hard to ensure it.