Privacy Policy

This Privacy Policy explains how NSG Tax Filing collects, uses, stores, and protects your personal information when you use our website or engage our services.

We take data privacy seriously. Your financial information, identification documents, and personal details are handled with strict confidentiality and used only for the purposes described in this policy.

1. Information We Collect

When you use our website or contact us about our services, we may collect the following types of information:

• Personal identification information — Name, CNIC number, date of birth, contact number, email address, and home or business address. This information is required to complete registrations, filings, and applications with regulatory authorities.
• Financial information — Salary slips, bank account statements, income figures, expense records, tax challan details, and other financial documents. This information is provided by you and used exclusively to prepare and submit your tax return or application.
• Business information — Business name, business address, business activity description, partnership deeds, company incorporation documents, and related records for business or company registration services.
• Communication records — Messages exchanged via WhatsApp, email, or our contact form. These are retained to maintain a record of instructions, document submissions, and service history.
• Website usage data — We use Google Analytics and similar tools that collect anonymous data about how visitors use our website — pages visited, time spent, geographic location (city/country level), and device type. This data is used to improve the website and does not identify you personally.

2. How We Use Your Information

The information you provide is used strictly for:

• Completing the service you've engaged us for — registrations, filings, applications with FBR, SECP, IPO, or provincial revenue authorities.
• Communicating with you about your service — updates, document requests, filing confirmations, and any queries from regulatory authorities.
• Generating invoices or payment records for services provided.
• Improving our website and services based on anonymous usage data.
• Complying with any legal obligations that require us to retain or disclose records.

We do not use your personal information for marketing purposes without your explicit consent. We do not sell, rent, or share your personal data with any third party for commercial purposes.

3. How We Share Your Information

Your personal and financial information is shared only in the following circumstances:

• With regulatory authorities — We share your information with FBR, SECP, IPO, and provincial revenue authorities (PRA, SRB, KPRA, BRA) only to the extent required to complete the service you've hired us for. This is the core purpose of our service.
• With payment processors — If payment is processed through a digital payment system, transaction data may be handled by that payment processor under their own privacy policy.
• As required by law — If a court order, regulatory demand, or legal requirement compels us to disclose information, we will comply with that requirement.

We do not share your information with any other third party under any other circumstances.

4. Data Storage and Security

Your documents and data are stored digitally in secure systems with access limited to NSG personnel directly involved in your case.

We do not store physical copies of your CNIC or financial documents beyond what is needed for the completion of the service.

Communication via WhatsApp is subject to WhatsApp's own end-to-end encryption. Email communication is standard and inherently less secure — we recommend not sending highly sensitive documents (like CNIC copies) via unencrypted email where avoidable.

We retain client records for a reasonable period after service completion to handle any follow-up queries, respond to regulatory inquiries, or assist with future services you may need.

5. Your Rights

You have the right to:

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to correct any information that is inaccurate or outdated.
• Deletion — request that we delete your personal data, subject to any legal retention requirements.
• Withdrawal — withdraw consent for any processing that relies on your consent (this does not affect the legality of processing already carried out).

To exercise any of these rights, contact us at the details below. We will respond within a reasonable timeframe.

6. Cookies and Website Tracking

Our website uses cookies and similar tracking technologies for the following purposes:

• Analytics — to understand how visitors use our website (via Google Analytics or similar). This data is aggregated and anonymous.
• Functionality — to remember preferences and maintain session data.

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

We use Google Tag Manager (GTM) to manage tracking scripts on our website. Data processed through GTM is subject to Google's own privacy policies.

7. Third-Party Links

Our website may contain links to external sites — FBR's Iris portal, SECP's online portal, IPO Pakistan, or other reference sources. We are not responsible for the privacy practices or content of those external sites. Visiting them is subject to their own privacy policies.

8. Children's Privacy

Our services are designed for adults who are responsible for their own tax affairs or those of their business. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted information to us, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The updated version will be published on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or how we handle your data, please contact us via our Contact page, email at [email protected], or WhatsApp.

NSG Tax Filing
📍 Rawalpindi, Punjab, Pakistan
📞 +92 343 5458525
✉️ [email protected]

We take privacy concerns seriously and will respond to all inquiries within a reasonable timeframe.