Privacy Policy

1. Introduction

NSG Tax Filing ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us through our website (nsg.com.pk), WhatsApp, contact forms, or any other communication channel.

2. Information We Collect

• Contact details such as your name, phone number, email address, and city
• Identity and business documents required for the service you request (e.g., CNIC, salary certificates, business registration documents)
• Information you voluntarily share via our contact form, calculators, or WhatsApp conversations
• Basic technical data such as browser type, for improving website performance

3. How We Use Your Information

• To provide the tax filing, registration, or consultancy service you requested
• To communicate with you regarding your case, including status updates and document requests
• To prepare and submit filings with relevant government departments (FBR, SECP, provincial tax authorities) on your behalf, where authorized by you
• To improve our website and services based on aggregated, non-identifiable usage patterns

4. How We Protect Your Information

We take reasonable technical and organizational measures to protect your personal data and documents from unauthorized access, alteration, or disclosure. Documents submitted to us are used solely for the purpose of completing your requested service and are not shared with third parties except as required to complete official government filings on your behalf.

5. Data Retention

We retain your information only for as long as necessary to complete your service and to comply with any applicable legal or regulatory record-keeping requirements.

6. Third-Party Sharing

We do not sell or rent your personal information to third parties. Your data may be shared only with relevant government departments (such as FBR, SECP, or provincial tax authorities) strictly for the purpose of completing the service you requested.

7. WhatsApp Communication

If you choose to contact us via WhatsApp, please be aware that message data is subject to WhatsApp's own privacy policy in addition to ours. We recommend avoiding sharing highly sensitive documents over WhatsApp where a more secure alternative is available; our team will guide you on secure document submission for your specific service.

8. Your Rights

You may request to know what information we hold about you, request corrections, or request deletion of your data (subject to any legal retention requirements) by contacting us directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us via our Contact page, email at [email protected], or WhatsApp.